The Arc Central Chesapeake Region’s award-winning Total Rewards program is a cornerstone of our investment in our employees, highlighting the transformational changes we’ve made over the last five years, prioritizing quality and affordability. In 2024, The Arc earned three national awards from Health Rosetta for our innovative, cost-effective, and high-quality healthcare for employees.
One of the most innovative and strategic additions to The Arc’s Total Rewards package is Health at Work. Launched in February 2024, Health at Work provides on-site primary and urgent care health services to all employees free of charge, regardless of whether they are enrolled in The Arc’s medical insurance plan. Employees’ spouse/partner/dependents who are enrolled in medical insurance through The Arc also have full access to Health at Work.
“Health at Work reflects our commitment to putting employees first,” said Brandy Stephens, Vice President of People & Culture. “By bringing high-quality, accessible healthcare directly to our team, we’re investing in their well-being and building a healthier, more empowered workplace.”
February 1 marks the one-year anniversary of Health at Work. This milestone represents a significant achievement in providing more convenient and compassionate healthcare for The Arc’s employees and their families.
What is Health at Work?
Launched in partnership with ModRN Health, Health at Work offers free on-site urgent and primary care with same-day in-person and virtual appointments available every Monday through Friday with some early hours and late hours during the week.
Health at Work clinics are located in The Arc’s Severn and Easton offices; employees and qualified dependents can also access this vital service virtually, removing any barriers to care.
In addition to the health suites, a 24/7 Registered Nurse (RN) is available by phone, text, and email and acts as an immediate healthcare consultant to help determine the severity of medical situations and determine what next steps are needed.
Through Health at Work, Arc employees and qualified dependents can access:
- Convenient, on-site primary and urgent care
- Same-day appointments and testing for illnesses like strep, flu, and COVID
- Routine well visits and preventative care
- Telehealth appointments with a doctor from ModRN Health
- Chronic health management
- Prescriptions that can be filled at any major pharmacy
- Insurance review, prior authorization & claims assistance
- Care coordination – finding a doctor or specialist, navigating referrals, follow-up appointments, and more.
Why Health at Work?
Over 100 million Americans – nearly one-third of the nation – do not have access to a primary care provider (PCP). Not having a PCP means that many people rely on costly urgent care or emergency room visits when they have a standard medical issue or they go without treatment. The lack of access to primary care also means people don’t have the ongoing support they need to manage chronic health conditions like diabetes.
In a healthcare landscape where so many are without essential health services, Health at Work is making a tangible difference. With convenient access to both urgent and preventative care, employees no longer have to rely on costly urgent care and can avoid the long wait times they would experience with a typical provider.
Over the past year, Health at Work has conducted over 500 appointments for employees and their dependents for a wide variety of health needs. From preventative check-ups and routine bloodwork to chronic condition management and same-day testing for illnesses like strep and COVID, the program has shown both versatility and value.
Sayyed Hussain, RN from ModRN Health, is a key part of the program’s success. Valued by employees for his compassionate approach, Sayyed takes time to get to know employees, hear their concerns, and educate them about their health, ensuring they feel heard and cared for during every visit.
“Being part of Health at Work has been incredibly rewarding,” said Sayyed. “The opportunity to build trust with employees and support their health in a meaningful way has been an honor. Seeing the positive impact on their lives and well-being motivates me every day.”
Health at Work Success Stories
The program’s impact is evident in the experiences shared by employees and their qualified dependents. Many describe how Health at Work has not only improved their health but also removed the stress and frustration of navigating traditional healthcare systems.
One Direct Support Professional (DSP), Tammy Minarik, shared:
“It was so convenient. I had to have bloodwork done, and not only did Sayyed see me early since he was available, but it was also quick and gentle. I was in and out… that wouldn’t happen at a typical doctor’s office.”
Another DSP, Amber Banos, highlighted the personalized care:
“I’ve been there for a couple of things, and Sayyed is so patient. He spent two hours with me once because I’m a hard stick, haha. It’s a wonderful service to have. I’ve even texted him after hours, and he’s responded.”
Ashaundi Spencer, DSP, emphasized the program’s efficiency and accessibility:
“This is one of the best benefits The Arc has. It’s been better than going to my own doctor’s office. Sayeed checks up on me, reminds me of appointments, and gives referrals when needed. It’s so easy to communicate with him, and he responds right back. I can get appointments the next day or even the same day.”
A Model for Employee-Centric Care
As Health at Work enters its second year, it stands as an example of how organizations can prioritize the health and well-being of their teams while fostering a supportive, inclusive workplace culture. Health at Work demonstrates The Arc’s commitment to employee-centric care by removing barriers and ensuring that employees have access to the resources they need.
To learn more about Health at Work or start accessing this benefit today, review our Total Rewards Guide.